Last updated: 22Jun, 2024
If, for any reason, you are not completely satisfied with a purchase/availing service, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products or services that you purchase with us.
Charging Service
User Registration
The person using the service should be registered to the system as a user/ customer. To register as a user/ customer, the person who uses the service should download the Shree Jee EV Charging application from the Play Store or Apple Store and register themselves as a user/ customer by providing personal information such as phone number, email & name. The user can use either their phone number & email for registering purposes. Additional personal information might be required after registration subject to services the user/ customer requests.
Connection to the service
The user can access the charging points with the help of the Shree Jee EV Charging App.
Charging Session
The charging session starts when the user starts the session through the app or RFID Key. It is considered ended when the timer runs out. Also, the session is considered ended if the user or customer terminates it manually from the App or RFID Key. It is the customer’s responsibility to make sure the charging begins and completes correctly.
Procedure for Requesting Refund
If the user/ customer needs a refund, they can send an email to admin@shreejeeev.com with the reason for the refund of the fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date are not eligible for refunds. The approval/ settlement of the refund requests can take up to 5 to 7 business days.
Eligibility Criteria for Refunds
- The device is unable to provide output even when there is a power supply.
- The device is inaccessible due to any software/ firmware related issue from the Shree Jee EV Charging team.
- The device stopped abruptly due to some technical issues. In cases where there are Energy consumption values, a partial refund can be made based on usage.
- In cases where the payment was successful and the user was unable to go to the booking page, the transaction ID shall be collected from the user and cross-verified with the concerned team internally. If found eligible, a refund shall be processed for the user.
For any other cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within seven business days by the payment gateway itself.
Any failure/ error during the transaction can be from both parties (the Shree Jee EV Charging team and the Payment Gateway). In these cases, the transaction ID shall be collected from the user and cross-verified with the concerned team internally. If found eligible, a refund shall be processed for the user.
Product
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Shree Jee EV Dwarika Tower 314, 3rd floor A-12 Central Spine Vidhyadhar Nagar Jaipur Rajasthan-302039, India.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Shree Jee EV, accessible from https://shreejeeev.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Return/Refund Rights
You are entitled to cancel Your Order within 7 days if the product is damaged when received.
The deadline for return/return an Order is 3 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of return/refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: admin@shreejeeev.com
By phone number: (+91) 9214646000
Conditions for Returns/Refund
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 3 days
- The Goods are in the original packaging
- The Goods are with proper purchase details.
The following Goods cannot be returned:
- The supply of goods is made to your specifications or is personalized.
- The supply of Goods which, according to their nature, are not suitable to be returned deteriorates rapidly, or where the expiry date is over.
- The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods, which are, according to their nature, inseparably mixed with other items after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Shree Jee EV Dwarika Tower 314, 3rd floor A-12 Central Spine Vidhyadhar Nagar Jaipur Rajasthan – 302039, India.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please get in touch with us:
By email: admin@shreejeeev.com
By phone number: (+91) 9214646000